Anmei Trading Company Limited
Customer service email: anmei8888@outlook.com
customer service phone number: 93503585
customer service whatsapp: 93503585
Customer service WeChat: Anmeitrading
Facebook: Trading Anmei
Xiaohongshu: 26418099973
IG: anmei681
1. We care about your privacy
We are committed to protecting and respecting your privacy rights. In order to provide you with better service and the best customer experience, we will collect some personal data from you. This Privacy Policy will help you understand how we collect and use your personal information, with whom we share your personal information, and the choices you have over how we collect and use your personal information.
If you access or use our online store (http://www.anmeihk.com.).("Anmei Official Online Store") and / Anmei Official App ("App") (collectively, the "Online Store"), or have registered an account ("User Account"), you agree to this Privacy Policy and the terms will apply to you. If you do not agree to this Privacy Policy, please stop using this online store and do not apply for a user account.
We may also send you messages to explain to you how we use your personal data in certain circumstances, and you may choose to object to our use of your personal data in such circumstances.
This online store is owned and operated by Anmei Beauty Co., Ltd. under the name of Anmei ("Anmei", "we", "us" and "our") and is the controller of the personal information of this online store. We will use the personal data we collect from you in accordance with this Privacy Policy
3. How do we collect your personal data?
We collect personal data from you by providing information directly to us, collected by us, or obtained automatically when you access or use our online store. For example, we collect your personal data when you complete a user account application, make an online purchase on our online store, or send us an email or visit our online store.
4. Are you over 18 years old?
This online store is only suitable for people aged 18 or above. If you are under the age of 18, please do not use the online store or apply for a user account.
5. What personal data do we collect from you?
You may need to provide us with some of your personal data in order to use our online store. We will specify the "required" personal information when you apply for a user account. You can decide whether to provide us with your other personal data. For the avoidance of doubt, personal data is information that can directly or indirectly identify an individual. This information includes, but is not limited to, name, ID number, address, phone number, and health information.
a. Your user account
your name, month of birth, email address, telephone number, shipping address, username and password;
your user account status and activity with your user account on the eShop;
When you purchase any product from our online store, we will collect your transaction history or payment details (including products or services purchased, purchase date, delivery date, any refund or replacement, shipping address, payment method, cardholder name, credit card number, expiry date and billing information);
b. When you visit our online store as a member or visitor
We may automatically collect the following information through web tracking technologies, including but not limited to cookies, pixel tags, web beacons, and other similar technologies:
details of your visit to the eShop, such as browsing history, time spent on the eShop, and frequency of visits;
location information provided by your mobile device or other device when you interact with our online store, including your IP address and geographical location; The device you use to visit the e-shop (including device model, operating system, device type, browser type and version, other system status, and third-party websites used before interacting with the e-store).
You have the right to opt-out of any such cyber tracking technology. To learn more about how we use this information, please see the Web Tracking Technology section.
c. Other information
We may also collect your personal data (e.g. email content, contact information, etc.) in the course of our contact with you or when you fill out any voluntary surveys we provide from time to time (e.g. your personal statistics and feedback).
6. How do we use your personal data?
Your personal data will only be used for the following purposes.
a. Account management
Assist in managing and maintaining your user account, including:
creating and updating your account;
verifying your identity;
To create your single profile profile, including to combine your information with other personal data already in our possession or of any member of the DFI Retail Group;
Provide you with a login account for your user account to use the eShop;
maintain, update, manage and process records of your activities on the Online Store (including your purchase or order records for products or services on the Online Store ("Orders") and any points and rewards in relation to the Rewards Programme;
completing transactions, including processing or assisting with payments;
To send you updates on new features and offers related to our online store; With
Turn on the eShop to allow you to personalise your user account, such as bookmarking your favorite products or brands.
b. Customer support
We will use your personal data to support you when you contact us, such as answering and investigating any questions or concerns you may have, monitoring and improving our customer support services, assisting with delivery arrangements for your order, refunding or replacing services.
c. Marketing
We analyze your preferences and market trends to generate analytical results. The analytics can be used to tailor the advertisements and offers displayed to you on our online stores, apps, and third-party social media platforms. In addition, we may combine the information we collect from you with information from other customers to optimize our analytical results and identify market trends. We may share these analytical results (i.e., anonymized personal data) with our suppliers for product promotion.
When you use the App, Anmei Official Online Store or browse other third-party platforms, we may display marketing, offers and promotional materials ("Marketing Materials") within the App, Anmei Official Online Store and other third-party platforms. For information on direct marketing, please refer to the section on direct marketing below
d. Personalized experience
To create personalized marketing materials that are of interest and preference to you and to provide you with a personalised experience related to our online store and user account. We may also use data analytics tools to evaluate the effectiveness of our offers, advertisements and promotions and to determine whether you are interested in new products or services or to tailor the content and type of offers, products, services and rewards to you in the best way. To personalize your experience, we may also engage advertising service providers (such as social media platforms) for marketing and marketing, which may involve sharing your anonymous personal information with advertising service providers.
e. Optimization and improvement
We may use your personal data to understand and improve our online store or our operations through the use of various methods, such as analytics tools, research, surveys and feedback forms. This will enable us to improve the quality of our services or products, develop new features and benefits, and evaluate and change our business, marketing or operational plans and plans.
f. Legal and Administrative Purposes
We may use your personal data to investigate or deal with any incident, claim or dispute, or as required by law or as required by any law enforcement or regulatory authority, court or other government agency. We may also use your personal data for any legal proceedings relating to you.
g. Online shopping
To provide, process and manage your orders, including arranging delivery, online pick-up, refunds and exchanges.
7. Who do we share your personal data with?
We understand the importance of personal data to you. To protect your privacy, we will only share aggregated and anonymized information with third parties that does not include your name or contact details. However, as described in this section, we may share information (which may include your personal data) with third parties who may be located locally or overseas on a limited number of occasions. When you use the Online Store or apply for a user account, you consent to our sharing of your personal data with third parties and the cross-border transfer of your personal data in accordance with the provisions of this section. Wherever we store or process your personal data, we will take steps to protect the security of your personal data in accordance with this Privacy Policy and all applicable laws.
a. Service Providers
Your personal data may be shared with our service providers (including agents and contractors) who process your personal data on our behalf, administer and operate our eShop, fulfill, administer and process your orders, conduct data analysis, send direct marketing materials, assist in aggregating and anonymizing personal data or perform any of the above purposes. These service providers include information technology (IT) providers, back-office and front-end or ancillary service providers, marketing agencies, advertising technology providers, data management and analytics service providers, and customer contact services. Our service providers may contact you on our behalf to perform any of the above purposes. We will only use reliable service providers who are under a duty of confidentiality to us and may only use your personal data in accordance with this Privacy Policy.
b. Professional Consultants and Assignees
We may share your personal data with our professional advisers (including lawyers, accountants, financial advisors and insurance companies) if necessary. Your personal data may also be shared with third parties in any merger, acquisition, consolidation, restructuring, sale of assets, financing or any other similar circumstances involving the transfer of some or all of our business assets.
c. Government and regulatory authorities
This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). We strive to process your personal data in accordance with any data privacy laws applicable to us. Your personal data may be shared with regulators, courts and other government agencies to comply with any legal or regulatory requirements, orders or requests. Any dispute regarding the terms and conditions of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
8. Aggregated and anonymized information
We and other third parties may use aggregated or anonymized data that does not contain any personally identifiable information for a variety of purposes, including, but not limited to, to better understand customer needs or to improve and adjust their operations, products and services, or to conduct market benchmarking, machine learning, behavioral analysis, targeted marketing, and research or analysis.
9. Direct Marketing
If you choose to receive offers and promotional information from us, we may use your personal data:
To send you marketing materials related to the latest information, events, updates, contests, promotions, offers, products, services and rewards that we provide in connection with our website, rewards program, retail, cosmetics, beauty, personal care.
We may send you marketing materials or invitations to market research via email, in your user account, when you enter our online store, online banner advertisements, posts, phone calls, SMS messages or WhatsApp messenger. We will only provide you with marketing materials with your consent. You may opt out of receiving any marketing communications from us at any time. Please refer to the section on your rights below.
We take your personal data security and privacy very seriously and take all reasonably practicable security procedures, including the implementation of technical and physical security measures, to ensure that all your personal data is strictly and securely protected against any loss or unauthorised access, disclosure, use and modification. All transactions under the terms and conditions of this Privacy Policy are based on the secure and encrypted exchange of information between you and us on the Online Store.
11. Retention period of your personal data
Unless an extended retention period is required or permitted by law, we will only retain your personal data for as long as necessary to achieve the purposes described in this Privacy Policy. When we no longer need your personal data for the purposes described herein, we will securely and properly delete or anonymize your personal data in accordance with the requirements of laws and regulations.
12. Your Rights
a. Review and correct
You have the right to request access to and correction of the personal data we hold about you at any time by sending an email to our Personal Data Officer anmei8888@outlook.com.
To ensure the accuracy of your personal data, please notify us of any changes to your personal data.
b. Opt out of direct marketing communications
You have the right to prevent us from using your personal data to send you direct marketing materials or to subscribe to the means you wish to receive marketing materials at any time. You can exercise this right in any of the following ways:
changing the settings of the user account; or
Follow the instructions in the marketing communications we provide to you to unsubscribe and request to opt out of receiving direct marketing materials.
We will stop using your personal data to send you marketing materials upon your request. However, we may also send you non-promotional communications, such as information about user account management, and may use non-personally identifiable information collected through cookies and other web tracking technologies to display marketing messages through online advertising banners on the online stores and apps you visit.
13. Web tracking technology
Cookies are small text files that websites, applications, web media and advertisements are stored on your browser or device.
In our online store, we use cookies and other similar technologies such as beacons and pixel tags for various purposes, including user authentication; Recording user preferences and settings to enhance your user experience when you visit our online store again; Provide relevant content and advertising based on your preferences, location and usage patterns; monitoring, evaluating and optimizing the operation of our online store; Track and evaluate the effectiveness of our advertising campaigns; Analyze the traffic of our online stores.
You can choose whether to accept cookies by adjusting your browser's settings to change your cookie options. Most browsers accept cookies by default, but you can delete or block all browser cookies yourself. However, if you choose to turn off cookies, some of our services may not function properly and you will not be able to receive the most efficient and personalized user experience.
14. Links to other websites
Our online store may contain links to other third-party websites or applications. We do not own and control the privacy practices of such third-party websites and assume no responsibility for them. We remind you to remain vigilant when leaving our online store and to read the privacy policy of the third-party website carefully to understand how it collects and uses your personal data.
15. How do we manage updates to this Privacy Policy?
We may update this Privacy Policy from time to time to reflect the use of new technologies, services, regulatory requirements, or any other necessary changes. We will notify you of relevant updates according to your preferences, and in case of material changes, we will obtain your consent in accordance with relevant laws and regulations. We will notify you by sending you an email via the email information you provide or by posting a notice of the change on our online store. If you continue to browse or use this online store after the update, you are deemed to have agreed to the updated Privacy Policy, which will apply to you. If you do not agree to the updated Privacy Policy, please stop using our online store.
